At Diane's Grace Candles, your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. By using our website, you consent to the practices described in this policy.
Who We Are
Diane's Grace Candles is a luxury candle and home fragrance brand based in Florida, USA. We sell handpoured candles, room & body sprays, car diffusers, and mini candles through our website and online store.
If you have any questions about how we handle your data, you can contact us at [email protected].
Information We Collect
We may collect the following types of personal information:
- Identity Information: First name, last name, email address.
- Contact Information: Billing address, shipping address, phone number.
- Transaction Information: Details of products purchased, order history, payment method type (we do not store full card numbers).
- Technical Information: IP address, browser type, device type, operating system, referring URLs, and pages visited.
- Marketing Preferences: Your preferences for receiving communications from us.
- Communications: Messages you send us via email or contact forms.
How We Collect It
We collect information through:
- Direct interactions: When you create an account, place an order, sign up for our newsletter, fill out a form, or contact us.
- Automated technologies: When you browse our website, we automatically collect technical data through cookies, server logs, and similar technologies.
- Third-party platforms: We may receive information from payment processors, analytics providers, and social media platforms when you interact with our brand on those channels.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including shipping notifications and delivery updates.
- Manage your account and customer relationship with us.
- Send you transactional emails (order confirmations, shipping updates).
- Send you marketing communications, if you have opted in.
- Improve our website, products, and customer experience.
- Detect and prevent fraud or unauthorized use of our website.
- Comply with legal obligations.
We will never sell your personal information to third parties. Your data is used only to serve you better.
Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:
- Essential cookies: Required for the website to function properly (e.g., shopping cart, session management).
- Analytics cookies: Help us understand how visitors use our site so we can improve it (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant ads and track campaign performance (e.g., Facebook Pixel).
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our website.
Data Storage & Security
Your personal data is stored securely on servers located in the United States. We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your information against unauthorized access, disclosure, or loss.
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.
We never store full credit card numbers. All payments are processed through secure, PCI-compliant payment providers.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Opt-out of marketing: Unsubscribe from our marketing emails at any time using the link in any email we send.
- Data portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, payment portals). These websites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.
Children's Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will take steps to remove that data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: