Thank you for shopping with Diane's Grace Candles. We take great care in preparing and shipping every order. Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.
Where We Ship
We currently ship within the United States only. We do not offer international shipping at this time.
We ship to all 50 US states, including Alaska and Hawaii. P.O. Boxes and APO/FPO addresses may be accepted depending on the carrier — please contact us before placing your order if you need to ship to one of these addresses.
We are a US-based brand shipping exclusively within the United States. International orders cannot be accepted at this time.
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays.
- Orders placed before 12:00 PM EST on a business day are typically processed the same day.
- Orders placed after 12:00 PM EST or on weekends/holidays will begin processing the next business day.
- During peak seasons or sales events, processing may take slightly longer. We will notify you if there are any significant delays.
You will receive a confirmation email once your order has been processed and shipped, including your tracking information.
Shipping & Delivery Time
Once your order has been processed and handed off to the carrier, standard delivery takes 3–5 business days.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on your location, carrier capacity, or circumstances beyond our control.
Total estimated time from order to delivery: 4–7 business days.
Shipping Rates
- Orders over $75: Free standard shipping.
- Orders under $75: Flat-rate shipping fee calculated at checkout based on order weight and destination.
Shipping costs are non-refundable except in cases where the error is ours.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your delivery status directly on the carrier's website.
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Shipping Address
Please ensure your shipping address is complete and accurate at the time of checkout. Diane's Grace Candles is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
- If you realize you've entered the wrong address, contact us immediately at [email protected].
- We will do our best to update your address before shipment, but we cannot guarantee changes once an order is processed.
- Re-shipment fees may apply if a package is returned due to an incorrect address.
Delays & Issues
Diane's Grace Candles is not responsible for delays caused by:
- Carrier delays or high shipping volumes (especially during holidays).
- Severe weather events or natural disasters.
- Incorrect shipping addresses provided by the customer.
- Customs or postal service issues.
If your package appears lost or significantly delayed, please contact us at [email protected] and we will work with the carrier to investigate.
If a package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting us. We are happy to assist in filing a claim with the carrier if needed.
All Sales Are Final
Due to the handpoured, small-batch nature of our products, all sales are final. We do not accept returns or exchanges.
Exception: If your order arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the item and packaging. We will review your claim and offer a replacement or store credit where appropriate.
We stand behind the quality of every product we ship. Your satisfaction matters deeply to us — don't hesitate to reach out if something isn't right.
Contact Us
Have a question about your shipment or order? We're here to help.
We respond to all inquiries within 1–2 business days. Please include your order number in your message for faster assistance.